- Own the P&L; for the assigned portfolio, balancing revenue growth and business outcomes, deliver quality and operational efficiency.

- Run feasibility analysis before signing up new customers, ensuring the right fit and setting up deployments for success from day one

- Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success

- Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams

- Drive product delivery, ensuring customers can operationalize SquadStack's Voice AI agents into their day-to-day workflows with measurable business impact

- Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders

- Work with Forward Deployment Engineers (FDEs) to build custom solutions tailored to individual customer requirements

- Own internal and external reporting, managing and driving the metrics that reflect both customer health and business performance

- Drive account health, adoption, retention, and expansion readiness through strong execution and consistent value delivery

- Identify risks early, remove blockers proactively,



and maintain high standards of delivery quality and customer experience

- Hire, manage, and develop your team, building a high-performing delivery function over time

Requirements

- 8+ years of relevant experience across product, product-led delivery, P&L; Lead, enterprise implementation, customer success, or operations in high-growth technology/AI environments

- Strong experience managing complex enterprise relationships and driving execution across multiple stakeholders

- Good business understanding - connecting customer goals, operational execution, and long-term account success

- Robust technical orientation and comfort working closely with Product and Engineering teams on large-scale AI or tech-enabled deployments

- Excellent communication and relationship-building skills, especially with senior customer stakeholders

- Ability to thrive in fast-moving, ambiguous environments where you help shape solutions as much as you deliver them

- Strong ownership mindset, high agency, and ability to build systems instead of relying only on firefighting

- Proven experience in team management, including hiring, mentoring and leading high-performing cross-functional teams

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