L2 Atlassian Cloud Administrator Jira, Confluence, JSM & Xray Location: Bangalore, India Onsite 4 days a week
Support Hours: IST zone
Company Name: Buxton Consulting Position Overview We are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise workplace. This is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2-level issues. The ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem. Key Responsibilities

- Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
- Create, configure, and maintain Jira projects based on business and project requirements.
- Design, modify, and support Jira workflows and workflow schemes.
- Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
- Support JSM configurations, workflows, request types, queues, and other service-management requirements.
- Handle ongoing Jira customization and enhancement requests from business and technical teams.
- Administer and support Xray within Jira for project and test-management requirements.
- Troubleshoot Jira, Confluence, JSM,



and Xray issues and provide timely resolution.
- Develop and maintain Jira automation rules.
- Use Jira REST APIs for data retrieval, automation, and integration-related activities.
- Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.
- Support the Atlassian Cloud environment following the organization's recent Cloud migration.
- Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
- Maintain documentation for Jira configurations, processes, workflows, and operational procedures.

Required Skills

- Strong hands-on Jira Cloud administration experience.
- Strong Confluence Cloud administration experience.
- Hands-on experience with Jira Service Management (JSM).
- Strong hands-on Xray experience is mandatory.
- Solid experience creating and configuring Jira projects from scratch.
- Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
- Experience supporting Jira in an enterprise production environment.
- Experience with Jira automation.
- Working knowledge of Jira REST APIs.




- Basic scripting/programming knowledge, preferably Python, sufficient to work with REST APIs and automate Jira-related activities.
- Strong troubleshooting and problem-solving skills.
- Ability to independently handle L2 administration and support activities with minimal supervision.
- Good communication skills.

Preferred Experience

- Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.
- Exposure to Jira Cloud migrations and post-migration support.
- Experience with enterprise Jira integrations.
- Familiarity with CI/CD environments and Jira's interaction with engineering tools.
- Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.

Ideal Candidate The ideal candidate is a strong hands-on Atlassian administrator rather than a developer or architect. The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues. Thank you Preethi Madhusudhanan
Director, Talent Acquisition
Buxton Consulting | WRMSDC Certified MBE
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Buxton Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

📌 Sr. Atlassian Administrator OR Jira Cloud Admin with XRAY (Karnataka)
🏢 Buxton Consulting
📍 Karnataka