Job Description:

- Manage and lead local operations team

- Manage branch functioning as per laid down norms for Operations (Route planning, TAT's etc.)

- Ensure compliance and adherence to agreed SLAs with clients

- Ensure that all route related resources are ready for route dispatch

- Ensure adherence and implementation of standardized operating procedures

- Coordinate with Network Planning team for suggesting route restructuring in case of added/deleted RGPs or to increase efficiency of route operation

- Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties

- Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management

- Coordinate with Recon team for investigation of shortages and justification of ops related penalties

- Support internal and external auditors in audits and ensure that challenges discovered in audits are responded to addressed on timely basis

- Coordinate with BD & Sales team for resolving service delivery related challenges and queries

📌 Branch Head (Mumbai)
🏢 Acme Services Private
📍 Mumbai