Description

About the Role

We are looking for an experienced Quality Engineering Manager to lead a high-performing testing team responsible for delivering quality across Insurance products and digital platforms. The ideal candidate is a solid people leader with deep Insurance domain expertise, excellent stakeholder management skills, and a passion for driving quality transformation through automation and AI.

This role requires balancing delivery excellence, leadership, innovation, and customer engagement while building a culture of continuous improvement.

Key Responsibilities

Leadership & People Management

- Lead and mentor a team of Test Leads, Test Engineers.
- Build a high-performance culture focused on accountability, collaboration, and continuous learning.
- Coach team members through regular feedback, mentoring, and career development.
- Drive employee engagement, succession planning, and talent development.
- Manage resource planning, utilization, and capacity across multiple projects.

Test Delivery & Quality Management

- Own end-to-end testing delivery across multiple programs.
- Define and execute testing strategies for Functional, Integration, System, Regression, UAT, and Production Validation.
- Ensure delivery commitments are met with high quality and predictable timelines.
- Monitor quality KPIs and implement improvement initiatives.
- Drive defect prevention and root cause analysis.
- Establish risk-based testing practices.

Stakeholder Management

- Partner with Business, Product Owners, Development teams, and Customers.
- Present quality status, risks, and recommendations to senior leadership.
- Manage customer expectations and resolve delivery challenges.




- Facilitate governance meetings and quality reviews.

Insurance Domain Expertise

Strong understanding of Commercial or Personal Lines Insurance, including one or more of the following:

- Policy Administration
- Billing
- Claims
- Underwriting
- Rating
- Forms
- Renewals
- Endorsements
- Cancellations

Preferred experience with Guidewire, Duck Creek, Majesco, or other Policy Administration Systems.

AI & Innovation

Lead adoption of AI across Software Testing.

Expected knowledge includes:

- Generative AI applications in Testing
- AI-assisted Test Case Generation
- AI-assisted Test Data Generation
- AI-assisted Defect Analysis
- LLM fundamentals
- Prompt Engineering
- AI Agents
- MCP (Model Context Protocol)
- AI-powered SDLC tools

Ability to identify automation opportunities and implement AI-driven productivity improvements.

Required Skills

Leadership

- Strong people leadership
- Team motivation
- Conflict resolution
- Coaching and mentoring
- Decision making
- Ownership mindset

Delivery

- Test Strategy
- Test Planning
- Risk Management
- Release Management
- Metrics & Reporting
- Defect Management

Technical

- Automation framework understanding
- API Testing
- SQL
- Agile / Scrum
- AI fundamentals

Domain

- Property & Casualty Insurance
- Commercial Lines preferred
- Policy / Billing / Claims knowledge

Communication

- Excellent executive communication
- Customer communication
- Presentation skills
- Negotiation
- Stakeholder management

Preferred Qualifications

- Bachelor’s degree in engineering or computer science
- ISTQB certification (preferred)
- AI/GenAI certifications are an advantage
- Experience managing teams of 15–30+ members
- Experience working directly with global customers

📌 Manager, Testing (India)
🏢 Majesco
📍 India