Job Title: Hardware & Desktop Support Engineer

Department: Information Technology

Location: Surat, Gujarat

Employment Type: Full-Time

Experience: 1–3 Years

Job Summary

We are looking for a proactive Hardware & Desktop Support Engineer to provide technical support for desktops, laptops, printers, IP phones, and other end-user devices.

The ideal candidate should have strong troubleshooting skills and the ability to provide efficient L1/L2 technical support in a rapid-paced enterprise environment.

Key Responsibilities

- Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
- Provide L1/L2 technical support to end users.
- Diagnose and resolve hardware-related issues.
- Install and configure printers, scanners, and peripheral devices.
- Install and configure operating systems, drivers, and software applications.
- Configure and troubleshoot Microsoft Outlook and Microsoft Office.
- Perform basic Active Directory user management.
- Troubleshoot network connectivity, LAN, and Wi-Fi issues.
- Support IP phones and video conferencing systems.
- Perform hardware upgrades, preventive maintenance, and system health checks.
- Maintain IT asset inventory and technical documentation.
- Coordinate with vendors for warranty claims, repairs, and hardware replacements.
- Support antivirus, endpoint security, and patch management.




- Manage and resolve user tickets within defined SLA timelines.
- Provide remote technical support when required.

Required Skills

- Strong knowledge of Windows 10/11 installation and troubleshooting.
- Good knowledge of Microsoft Office and Outlook support.
- Basic understanding of Active Directory.
- Basic networking knowledge, including IP, DNS, and DHCP.
- Experience with printer and peripheral troubleshooting.
- Hardware assembly, diagnostics, and troubleshooting skills.
- Familiarity with remote support tools.
- Good communication and interpersonal skills.
- Strong customer service and problem-solving abilities.

Preferred Qualifications

- Diploma/Bachelor's Degree in IT, Computer Science, or a related field.
- CompTIA A+ certification is preferred.
- Microsoft certification will be an advantage.

Key Competencies

- Hardware & Desktop Troubleshooting
- Windows Administration
- L1/L2 Technical Support
- Active Directory
- Microsoft Office & Outlook
- Basic Networking
- Printer & Peripheral Support
- IT Asset Management
- Endpoint Security
- Vendor Coordination
- Ticket & SLA Management

Ideal Candidate

The ideal candidate should be technically strong, proactive, service-oriented, and capable of handling multiple user issues efficiently while maintaining a high level of professionalism in an enterprise environment.

📌 Hardware Engineer (Surat)
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📍 Surat