Remote: Remote

Join Data Eminence as a remote Customer Service Representative and help customers have a smooth and positive experience with our products and services. You'll respond to customer questions, troubleshoot issues, and provide helpful solutions across multiple support channels. Ideal for candidates with robust communication skills, patience, and a customer-focused mindset. Full DescriptionData Eminence is seeking a friendly and motivated Customer Service Representative to join our growing support team. In this role, you will be the first point of contact for customers who need assistance with our products and services.You will communicate with customers through email, chat, and other support channels to understand their concerns, provide accurate information, and resolve issues efficiently. You'll also work with internal teams when a customer issue requires additional technical or operational support.Your key responsibilities will include:Responding to customer questions through email, chat,



and support channelsUnderstanding customer concerns and providing appropriate solutionsTroubleshooting basic product and account-related issuesEscalating complex issues to the appropriate internal teamsMaintaining accurate records of customer interactionsFollowing up with customers to ensure issues are resolvedProviding clear information about products and servicesCollecting customer feedback and identifying recurring issuesFollowing established customer support proceduresMaintaining a professional and positive communication styleMeeting customer service response and resolution targetsContributing to improvements in customer support processesWe believe in learning by doing. You'll gain hands-on experience with customer support platforms, CRM systems, ticketing tools, knowledge bases, and communication technologies while working closely with experienced support professionals.RequirementsBachelor's degree or equivalent practical experience0-2 years of experience in customer service, support, or a relevant internshipExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesPatient, friendly, and customer-focused attitudeComfortable communicating through email and chatBasic computer and internet skillsFamiliarity with CRM or ticketing systems is a plusAbility to manage multiple customer requests and prioritize tasksStrong attention to detailAbility to work independently in a remote environmentBenefitsCompetitive salaryFully remote work flexibilityPaid time off and holidaysProfessional development opportunitiesCompany-provided equipmentOpportunities to grow within the customer success and support team

📌 Customer Service Representative (Mumbai)
🏢 Data Eminence
📍 Mumbai