Job Title: School Success Manager – EdTech / School Partnerships Company: PrepGraph Private LimitedLocation: Haryana / Hisar RegionEmployment Type: Full-TimeWork Model: Regional Field + Remote CoordinationAbout PrepGraph PrepGraph is an AI-powered Academic Intelligence and Personalized Learning Platform designed to help schools identify learning gaps, personalize student learning, support teachers, and improve academic outcomes.As we expand our school partnerships across India, we are looking for a School Success Manager who can take ownership of schools after commercial closure and ensure successful onboarding, activation, adoption, engagement, and long-term retention.About the Role This is not a traditional customer-support role.The School Success Manager will act as the primary relationship and implementation owner for assigned schools, working closely with principals, coordinators, teachers, parents, students, and PrepGraph's internal technical and sales teams.You will be responsible for taking a school from:Agreement → Onboarding → Teacher Training → Student Activation → Adoption → School Success → RenewalThe role will combine remote account management with regular school visits across the assigned region , particularly during rollout, training, low-adoption interventions, and management reviews.Key Responsibilities Own assigned school accounts after completion of the sales process.Conduct school kickoff and implementation planning.Coordinate collection of student, teacher, class, and onboarding information.Ensure school, teacher, and student accounts are successfully configured.Coordinate and conduct teacher onboarding and training.Support student and parent onboarding activities.Manage school launch and activation milestones.Track student activation, engagement, and platform usage.Identify low-usage schools or classes and implement corrective action.Build strong relationships with principals, directors, coordinators,



and teachers.Act as the primary point of contact for school-related operational issues.Coordinate technical issues with PrepGraph's product and engineering teams.Conduct periodic school performance and adoption reviews.Collect structured feedback from schools and communicate insights internally.Identify renewal risks and expansion opportunities.Maintain complete account records, follow-ups, issues, and next actions in the CRM.Travel to schools within the assigned territory when physical support is required.What Success Looks Like You will be measured on outcomes such as:Schools launched on scheduleStudent activation rateStudent engagement and active usageTeacher participationSchool satisfactionResolution of implementation issuesSchool health and adoptionRetention and renewal readinessExpansion within existing school accountsA signed school is not considered successful until students and teachers are actively using PrepGraph and school management is seeing value.Ideal Candidate We are looking for someone with approximately 2–5 years of experience in one or more of the following:EdTechSaaS Customer SuccessSchool Relationship ManagementInstitutional Account ManagementEducation PartnershipsSchool OperationsB2B Client SuccessExperience working directly with schools, principals, teachers, or education institutions will be strongly preferred.Required Skills Solid relationship-management skillsExcellent follow-up and execution disciplineAbility to communicate confidently with school principals and managementStrong English and Hindi communicationTeacher training / presentation abilityProblem-solving mindsetCRM and account-management disciplineComfortable working with dashboards and usage dataBasic technical understanding of web-based applicationsStrong Microsoft Excel / Google Sheets skillsAbility and willingness to travel within the assigned regionWe Are Looking for Someone Who Takes ownership instead of simply forwarding problemsCan independently manage multiple school accountsIs comfortable visiting schools and interacting with senior stakeholdersCan work equally well with teachers, management, students, and internal technical teamsNotices adoption problems before customers escalate themIs persistent without being aggressiveIs highly organized and data-drivenEnjoys converting implementation plans into measurable outcomesThis Role Is NOT This is not primarily:TelecallingCustomer supportSales prospectingTechnical supportAdministrative coordinationIt is an end-to-end School Customer Success role with accountability for implementation, adoption, relationship health, and retention.Regional Working Model The role will manage schools remotely for routine communication, adoption monitoring, reporting, and issue coordination.Physical school visits will be expected for activities such as:Initial rolloutTeacher onboardingStudent activationImportant management meetingsLow-adoption interventionParent or teacher awareness sessionsCritical escalationsRenewal and expansion discussionsWhy Join PrepGraph? You will have the opportunity to work directly with schools implementing AI-powered personalized learning and help shape how technology is successfully adopted within real classrooms.This is an execution-heavy role with direct visibility into student adoption, teacher engagement, school outcomes, and customer growth.Apply If you have experience managing schools or institutional customers and enjoy taking ownership from onboarding through measurable success, we would like to hear from you.Apply through LinkedIn with your CV and a short note describing your experience working with schools, EdTech, SaaS, or institutional clients.

📌 School Success Manager (Noida)
🏢 PrepGraph
📍 Noida