Key Responsibilities Area

 Follow work schedule time and safe work practices.

 Follow grooming and uniform guidelines as per the companies Grooming Guide

 Effectively open and operate the assigned outlet within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times and protecting stakeholders interests

 Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervision of manpower and scheduling

 Own and manager peak period business as per standard operating procedures

 Ensure readiness and realistic projections / forecasting on the shift

 Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective

actions

 Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts

 Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment

 Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer

delight

 Provide regular feedback to the Central Kitchen team to escalate/highlight food concerns.





 Execute inventory and cost control process to control food wastage and preserve quality on the shift

 Train and certify the recent and tenured team members regularly to deliver consistent performance on the shift

 Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations

 At all times, project a favorable image of companies to the general public. Be a role model at all times

Skillset Required

 Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays only.

 Male employees will be required to work night shifts based on operational needs.

 Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive dining experience.

 Communication Skills: Clear and effective communication with team members, managers, and customers.

 Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive selling.

 Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.

 Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal grooming norms.

Skills:- qsr, Team leadership, shift supervisor, shift manager, restaurant, schedule time and rotational shift

📌 Shift Supervisor (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai