Position: Tele Support & Lawyer Success Executive

Company: Vidhik

Department: Sales & Customer Success

Job Type: Full-Time

Location: Indore / As per company requirement

Salary: Up to ₹20,000 per month + Performance Incentives

Qualification: LL.B. (Mandatory)

Experience: 0–3 years (Fresh LL.B. graduates with strong communication skills are encouraged to apply)

About the Role

Vidhik is seeking a dynamic, target-oriented Tele Support & Lawyer Success Executive to connect with lawyers, drive user onboarding, and convert trial users into paid subscribers. This role bridges tele-sales, customer success, account management, and legal tech engagement.

Key Responsibilities

- Lead Conversion & Sales: Follow up with inbound/outbound leads, explain platform features, overcome objections, and drive subscription sales to meet revenue targets.
- Lawyer Onboarding & Support: Guide new users through setup, resolve daily queries, encourage regular case creation, and reactivate dormant accounts.
- Subscription Management: Engage free/trial users, present subscription plans, articulate product value, and manage timely renewals.
- CRM Discipline: Record interaction details, update lead pipeline statuses accurately, and schedule timely follow-ups.




- Feedback & Retention: Gather user feedback, flag product issues to cross-functional teams (Product/Tech/Sales), and minimize customer churn.

Daily Work Routine

- Review priority leads and pipeline statuses each morning.
- Execute target outbound calls and address incoming user inquiries.
- Update CRM records immediately after every client interaction.
- Submit an end-of-day activity and conversion report.

Qualifications & Requirements

- Education: LL.B. degree mandatory.
- Skills: Fluent in Hindi and English with basic legal terminology knowledge.
- Proficiency: Basic computer skills and familiarity with CRM tools.
- Attributes: Persuasive, resilient, target-driven, and comfortable handling call volumes in a fast-paced SaaS environment.

Compensation & Benefits

- Base Salary: Up to ₹20,000 / month (based on experience and communication skills).
- Incentives: Uncapped performance incentives linked to lead conversion, activated subscriptions, and revenue goals.
- Career Growth: Rapid-track progression paths into Team Lead, Assistant Manager, and Business Development Leadership roles.

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