Key Responsibilities

* Welcome and assist customers professionally at the showroom.

* Build strong relationships with current and existing customers.

* Understand customer requirements and assist them in selecting suitable jewellery.

* Conduct regular follow-ups through calls, WhatsApp and approved channels.

* Generate customer visits, repeat business and referrals.

* Promote TBZ collections, offers, festive schemes and Kalpavruksha (KP) schemes.

* Maintain and update customer data accurately in the CRM.

* Handle customer queries, feedback and complaints professionally.

* Follow up on enquiries, quotations, bookings and appointments.

* Conduct post-purchase follow-ups to ensure customer satisfaction.

Desired Skills & Qualifications

* Graduate preferred.

* Experience in jewellery, luxury retail or customer relationship management preferred.

* Excellent communication and interpersonal skills.

* Strong customer service and follow-up abilities.

* Basic knowledge of CRM and MS Office.

📌 Sales Associate (Bhubaneswar)
🏢 RP Star Consultancy
📍 Bhubaneswar