BPO Voice Process ExecutiveLocation: Bangalore / Bengaluru

Job Type: Full-Time, Permanent

Work Mode: Work From Office

Salary: Up to ₹6 LPA

Experience: 0–5 Years

Industry: BPO / Customer Service / Call Centre

Job DescriptionWe are hiring Voice Process Executives for our Bangalore operations. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a customer-first approach.

You will be responsible for handling customer calls, understanding their concerns, providing accurate resolutions, and maintaining service quality as per defined process standards.

- Key ResponsibilitiesHandle inbound and/or outbound customer calls professionally.
- Understand customer queries and provide appropriate resolutions.
- Maintain high standards of customer service and customer satisfaction.
- Follow defined SOPs, process guidelines, and escalation procedures.
- Accurately document customer interactions and update relevant systems.
- Achieve assigned KPIs such as AHT, Quality, CSAT, FCR and productivity.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain professionalism, empathy, and positive communication throughout customer interactions.




- Candidate RequirementsExcellent verbal and written English communication skills.
- Good listening, problem-solving, and customer-handling skills.
- Basic computer knowledge and ability to work with CRM/tools.
- Comfortable working in rotational shifts / US shifts, depending on the process.
- Candidates with BPO, customer service, international voice, or call-centre experience are preferred.
- Freshers with excellent communication skills may also apply for eligible processes.
- Minimum qualification: 12th pass / Any Graduate.
- ExperienceFreshers to 5 years of relevant experience can apply.
- International Voice Process experience will be an added advantage.
- Compensation & BenefitsCTC: Up to ₹6 LPA
- Attractive incentives/performance-linked benefits, wherever applicable.
- Career growth opportunities.
- Training and process support.
- Employee benefits as per company policy.
- Why Join Us?Opportunity to work with reputed BPO/customer service operations.
- Professional work setting.
- Learning and career growth opportunities.
- Exposure to domestic/international customer processes.

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