Fast-growing EdTech company delivering live, interactive online education to students across India through expert faculty and structured learning programs.
Role Overview
We're hiring a proactive, empathetic Customer Support Executive to be the primary point of contact for students and parents, resolving queries and ensuring an outstanding customer experience.
Key Responsibilities
- Handle queries/concerns via calls, WhatsApp, email & other channels
- Share accurate info on courses, schedules, fees & technical issues
- Coordinate with academic, sales, operations & finance teams for resolutions
- Track pending queries to full resolution; escalate complex issues
- Maintain detailed CRM records of interactions and resolutions
- Support new student onboarding and enrolment guidance
- Collect feedback and share insights to improve service quality
Requirements
- Bachelor's degree; 1–3 years in Customer Support/Service or Academic Support (EdTech preferred)
- Excellent English communication (mandatory); Hindi + one regional language a plus
- Solid interpersonal, listening & problem-solving skills
- Comfortable handling multiple interactions; CRM/Google Workspace familiarity
What You Get
- Performance-based incentives
- Growth path to Senior Support → Team Lead → Operations/Customer Success
- Structured onboarding & continuous training