We are looking for a Field Support Engineer to join our team at Space Vision Cabletel Network. The role offers ₹16,000 - ₹26,000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work setting with various opportunities for career growth.

Key Responsibilities:

- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

📌 Fiber Field Engineer (Mumbai)
🏢 Space Vision Cabletel Network
📍 Mumbai