We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida.

Responsibilities

- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn grow in other IT Business areas

Requirements for this role include
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Workplace)

📌 Helpdesk Senior Associate - ITIL (Noida)
🏢 NTT DATA Business Solutions
📍 Noida