Key Responsibilities

- Platform Maintenance: Administer and maintain the BMC Helix ITSM suite, including modules like Incident, Problem, Change, Asset, and Knowledge Management.
- System Configuration: Configure and customize workflows, forms, business rules, and access rights for users and groups.
- Performance Monitoring: Monitor system performance and troubleshoot complex technical issues to ensure optimal operation and reliability.
- Lifecycle Management: Perform system upgrades, apply patches, and manage migrations of BMC Helix components.
- Integrations & Automation: Develop and maintain integrations with other enterprise systems (e.g., CMDB, cloud platforms) using REST APIs and scripting for automation.
- User Support: Provide technical assistance and training to end-users regarding platform functionalities and best practices.

Documentation: Maintain technical documentation, Standard Operating Procedures (SOPs), and system change logs for compliance and future.

Preferred candidate profile

- Experience: Typically requires 610+ years of hands-on experience in administering BMC Helix or BMC Remedy platforms.
- Technical Proficiency: Deep understanding of BMC Helix Innovation Suite, Smart IT, Digital Workplace, and CMDB.
- ITIL Knowledge:



Robust understanding of ITIL processes and service management principles.
- Scripting & API: Experience with REST APIs, JSON, and web services for system integration.
- Certifications: Highly desirable credentials include BMC Certified Administrator or related IT certifications.
- Soft Skills: Excellent analytical, problem-solving, and communication skills for cross-functional collaboration

Must-Have

- Direct Administration: At least 23 years specifically administering BMC Helix ITSM or Remedy AR System.
- Module Expertise: Hands-on experience configuring core modules like Smart IT, CMDB, Asset Management, and Digital Workplace.
- Technical Deep-Dive: Experience with API integrations (REST/SOAP), SQL database querying, and troubleshooting system logs.
- SaaS/Cloud Exposure: Experience managing environments in SaaS, multi-cloud, or hybrid deployment models is increasingly preferred.

Good-to-Have

- Experience in large-scale Telecom environments.
- Certification or training in BMC Helix ITSM.
- Experience supporting enterprise-scale SaaS deployments.
- Strong problem-solving and decision-making skills.
- Comfortable working in multi-vendor, multi-technology environments.
- Extremely motivated with good Inter-personnel Skills

📌 BMC Helix System Administrator (India)
🏢 Innovation Team For Communications & Information Technology (a One-person
📍 India