Customer Success Executive

Industry: Skincare / D2C

Brands: Reginald Men, Molecular Company

Experience: 1–2 Years

Employment Type: Full-Time

Location: Hyderabad

We are looking for a Customer Success Executive to manage customer interactions and ensure an excellent customer experience for our skincare products . The ideal candidate should have positive communication skills, a customer-first approach, and a basic understanding of skincare products and customer concerns.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, email, and other customer support channels .
- Understand customers' skincare concerns and provide appropriate product-related information and guidance .
- Assist customers with product usage, ingredients, benefits, routines, and general skincare-related queries.
- Resolve concerns related to orders, payments, delivery, returns, replacements, and product issues .




- Follow up with customers to ensure their concerns are resolved and they have a positive experience.
- Coordinate with Operations, Logistics, E-commerce, and Marketing teams for timely resolution of customer issues.
- Build strong relationships with customers and support customer retention and repeat purchases .
- Maintain records of customer interactions, complaints, feedback, and resolutions.
- Collect customer feedback regarding products and communicate key insights to the relevant teams.
- Identify recurring customer concerns and suggest improvements in customer experience.
- Handle escalations professionally and ensure timely resolution.
- Achieve customer service KPIs such as response time, resolution time, customer satisfaction, and retention .
- Stay updated on skincare products, ingredients, routines, and common customer concerns.

📌 Customer Success Executive (Hyderabad)
🏢 Doveriye
📍 Hyderabad