Job Title: Team Leader - Customer Support (BPO)

Location: Bangalore (Electronic City)

Industry: BPO / Customer Support

Working Days: 6 Days a Week

Shifts: Rotational Shifts

Salary: ₹4 LPA to ₹5 LPA

Job Description

Teleperformance is hiring Team Leaders to manage and drive the performance of customer support teams in a energetic BPO environment.

Key Responsibilities:

- Lead, motivate, and manage a team of customer support executives.
- Monitor team performance and ensure achievement of KPIs, SLAs, and quality standards.
- Conduct regular coaching sessions, feedback discussions, and performance reviews.
- Handle escalations and provide timely resolutions to customer concerns.
- Prepare and share performance reports and operational updates.
- Drive employee engagement, attendance, and productivity within the team.




- Collaborate with internal stakeholders to ensure smooth process operations.

Eligibility Criteria:

- Minimum 2+ years of experience as a Team Leader in a Customer Support/BPO environment.
- Experience in managing team performance and operational metrics.
- Strong communication, leadership, and people management skills.
- Willingness to work in rotational shifts and a 6-day work schedule.
- Customer service experience from any industry is acceptable.

Contact Information

For more information, please reach out to:

Neha Mamidi

Apply Now and be a part of a growing team at Teleperformance!

📌 Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru