Greetings for the Day…!!!
We are looking for AVP/Service Delivery Head for one of our esteemed clients in Pune having experience in Service Delivery Management, AVP Role , BPO/BPM service delivery and operations management,People Management.
Exp: 12+ Years
CTC: Upto 36 LPA
Location: Pune
Shift :US shift
Job Description:-
Business Planning & Strategic Management
• Prepare annual budgets and business plans aligned with organizational and divisional objectives.
• Partner with Business Unit Heads and Account Managers to develop and execute account growth strategies.
• Identify new business opportunities within existing service lines and support expansion into new services.
Service Delivery & Operations Management
• Lead end-to-end service delivery across multiple voice-based BPO operations.
• Define and implement effective service delivery frameworks and operational controls.
• Drive process compliance, productivity enhancement, and cost optimization initiatives.
Resource & Transition Management




• Coordinate with transition teams for effective resource planning and deployment.
• Manage workforce planning, infrastructure allocation, and technology rollout.
Client Relationship Management
• Act as the strategic interface for assigned clients and business units.
• Build and maintain solid relationships with global stakeholders and leadership teams.
Quality & SLA Management
• Conduct operational and SLA review meetings with Operations Managers.
• Drive corrective actions to ensure SLA adherence and operational excellence.
Financial & Revenue Management
• Conduct monthly financial reviews with direct reportees and Business Unit leadership.
• Monitor profitability, utilization, and operational costs.
Portfolio & Risk Management
• Identify operational risks and implement mitigation strategies.
We are looking for candidates who can join us on within 30 Days.
Thanks & Regards,

📌 AVP/Service Delivery Head (Pune)
🏢 Right Move
📍 Pune