Proactively call customers to upsell relevant products/services and drive repeat orders
Reach out to dormant customers and win them back with targeted outreach
Monitor customer feedback and reviews, and personally resolve issues behind negative ratings
Act as the voice of the customer internally — surfacing patterns and feedback to help the team fix root causes
Build genuine rapport with customers to strengthen long-term retention
Track and report on upsell conversions, win-back rates, and review-recovery outcomes
What we're looking for:
1-3 years of experience in tele-sales, retention, customer success, or upselling
A persuasive, warm communication style — equally comfortable selling and empathizing
Genuine customer-first instinct — you care about getting it right for the customer, not just closing the call
Comfortable working with CRM tools, call/target lists, and basic reporting
Self-driven with the ability to manage a daily outreach pipeline independently