Join

Data Eminence

as a remote Customer Service Representative and help customers have a smooth and positive experience with our products and services. You'll respond to customer questions, troubleshoot issues, and provide helpful solutions across multiple support channels. Ideal for candidates with strong communication skills, patience, and a customer-focused mindset.

Full Description
Data Eminence

is seeking a friendly and motivated Customer Service Representative to join our growing support team. In this role, you will be the first point of contact for customers who need assistance with our products and services.
You will communicate with customers through email, chat, and other support channels to understand their concerns, provide accurate information, and resolve issues efficiently. You'll also work with internal teams when a customer issue requires additional technical or operational support.
Your key responsibilities will include:
Responding to customer questions through email, chat, and support channels
Understanding customer concerns and providing appropriate solutions
Troubleshooting basic product and account-related issues
Escalating complex issues to the appropriate internal teams
Maintaining accurate records of customer interactions
Following up with customers to ensure issues are resolved
Providing clear information about products and services




Collecting customer feedback and identifying recurring issues
Following established customer support procedures
Maintaining a professional and positive communication style
Meeting customer service response and resolution targets
Contributing to improvements in customer support processes
We believe in learning by doing. You'll gain hands-on experience with customer support platforms, CRM systems, ticketing tools, knowledge bases, and communication technologies while working closely with experienced support professionals.
Requirements
Bachelor's degree or equivalent practical experience
0-2 years of experience in customer service, support, or a relevant internship
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
Patient, friendly, and customer-focused attitude
Comfortable communicating through email and chat
Basic computer and internet skills
Familiarity with CRM or ticketing systems is a plus
Ability to manage multiple customer requests and prioritize tasks
Strong attention to detail
Ability to work independently in a remote environment
Perks
Competitive salary
Fully remote work flexibility
Paid time off and holidays
Professional development opportunities
Company-provided equipment
Opportunities to grow within the customer success and support team

📌 Customer Service Representative (Mumbai)
🏢 Data Eminence
📍 Mumbai