Job Description: Job Summary

EXL is looking for a skilled Managed Service Engineer with strong experience in DevOps practices, AWS cloud services, infrastructure monitoring, automation, incident management, and production support . The candidate will be responsible for maintaining cloud environments, supporting CI/CD pipelines, managing incidents, ensuring system reliability, and driving operational excellence for managed service engagements.

The role requires hands-on technical expertise, strong troubleshooting skills, and the ability to work with cross-functional teams to ensure high availability, performance, and security of cloud-based platforms

Responsibilities: Managed Services & Production Support

- Provide day-to-day support for cloud infrastructure, applications, and data platforms.
- Monitor system health, availability, performance, and security alerts.
- Handle incidents, service requests, change requests, and problem management.
- Perform root cause analysis for recurring issues and drive permanent fixes.
- Ensure adherence to SLA, OLA, and operational support processes.
- Maintain runbooks, SOPs, knowledge articles, and support documentation.

DevOps Engineering

- Manage and support CI/CD pipelines for application and infrastructure deployments.
- Automate repetitive operational tasks using scripts and DevOps tools.
- Support build, release, and deployment activities across environments.
- Work with development teams to troubleshoot deployment and workplace issues.
- Implement infrastructure automation using Infrastructure as Code practices.

AWS Cloud Operations

- Manage and support AWS services such as:
- EC2
- S3
- IAM
- VPC
- Lambda
- RDS
- CloudWatch
- CloudTrail
- ELB / ALB
- Auto Scaling
- ECS / EKS, if applicable

- Monitor AWS resource utilization and recommend optimization opportunities.
- Support backup, recovery, patching, access management, and cloud security activities.




- Assist in cloud cost optimization and operational governance.

Monitoring, Incident & Problem Management

- Configure and manage monitoring dashboards, alerts, and logs.
- Respond to alerts and incidents based on defined severity levels.
- Coordinate with application, infrastructure, security, and business teams during outages.
- Perform proactive health checks and preventive maintenance.
- Support post-incident reviews and implement corrective actions.

Security & Compliance

- Follow cloud security best practices for access, network, and data protection.
- Support IAM role management, key rotation, vulnerability remediation, and audit requests.
- Ensure compliance with organizational security and change management policies.

Assist in maintaining operational readiness for audits and compliance reviews

Qualifications: Required Technical Skills

- Strong hands-on experience with AWS cloud services .
- Good understanding of DevOps tools and CI/CD pipelines .
- Experience with tools such as:
- Jenkins / GitHub Actions / GitLab CI / Azure DevOps
- Git / Bitbucket
- Terraform / CloudFormation
- Docker / Kubernetes
- Ansible, if applicable

- Knowledge of Linux/Unix administration and shell scripting.
- Experience with monitoring and logging tools such as:

- AWS CloudWatch
- Splunk
- Datadog
- Grafana / Prometheus
- ELK Stack

- Good understanding of networking concepts such as VPC, subnets, routing, security groups, load balancers, and DNS.
- Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
- Basic understanding of security, backup, disaster recovery, and cloud governance.

Required Experience

- 3 to 8 years of experience in IT operations, cloud support, DevOps, or managed services.
- Minimum 2+ years of hands-on AWS experience .
- Experience working in production support or managed service environments.
- Experience handling incidents, service requests, and change management.
- Exposure to 24x7 support models, shift operations, or on-call support is preferred

📌 AWS Devops Support Lead (India)
🏢 EXL Service
📍 India