- Plan and coordinate daily dispatch activities based on customer/dealer requirements.
- Coordinate with warehouse and sales teams for timely dispatch.
- Arrange vehicles and coordinate loading and dispatch activities.
- Monitor shipments from dispatch until final delivery.
- Follow up on pending, delayed, and undelivered shipments.
2. Transporter Coordination
- Coordinate with transporters for vehicle placement and delivery.
- Follow up with transporters regarding shipment status and delivery schedules.
- Monitor transporter performance and resolve operational issues.
- Coordinate for transportation-related complaints and escalations.
3. ERP & Documentation
- Update and maintain logistics transactions in the ERP system.
- Verify dispatch-related documents, invoices, delivery challans, LR/GR, e-way bills, and other required documents.
- Ensure accuracy of ERP entries and logistics documentation.
- Maintain proper records of dispatch and delivery transactions.
4. Delivery & POD Follow-up
- Monitor delivery commitments and ensure timely delivery.
- Follow up for Proof of Delivery (POD) from transporters/customers.
- Maintain pending POD records and ensure timely closure.
- Coordinate for shortages, damages, delivery discrepancies, and related issues.
5. Freight & Logistics Cost Monitoring
- Verify transporter bills and freight-related documents.
- Monitor freight expenses against approved rates.
- Coordinate with Accounts for transporter bill processing.
- Support management in identifying logistics cost-saving opportunities.
6. MIS & Reporting
- Prepare daily, weekly, and monthly logistics reports.
- Maintain dispatch, delivery, pending shipment, POD, transporter, and freight reports.
- Provide accurate logistics data for management review.
- Track key logistics performance indicators and pending activities.
7. Cross-Functional Coordination
- Coordinate with Sales, Warehouse, Accounts, Purchase, Production, and Customer Service teams.
- Ensure smooth communication between internal departments and transporters.
- Escalate critical delivery and logistics issues to the reporting manager.
- Support timely resolution of operational issues.
8. Process Compliance
- Ensure logistics activities are carried out according to company procedures.
- Maintain proper documentation and records.
- Support process improvement initiatives within logistics operations.
- Ensure timely closure of pending logistics activities.
Preferred candidate profile
- 36 years of experience in Logistics Operations / Dispatch / Transportation / Supply Chain.
- Experience in a manufacturing or FMCG or product-based company is preferred.