Kotak Mahindra Bank is hiring enthusiastic and customer-focused graduates for the position of Customer Service Executive. The role involves handling customer interactions, understanding their requirements, providing appropriate banking-related assistance, and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer queries through voice/customer service channels professionally and efficiently.
- Understand customer concerns and provide accurate information and suitable solutions.
- Assist customers with basic banking products, services, account-related queries, and requests.
- Maintain a high level of customer satisfaction and follow prescribed service standards.
- Ensure accurate documentation and updating of customer information wherever required.
- Escalate complex or unresolved customer issues to the appropriate team.
- Follow bank policies, compliance guidelines, and standard operating procedures.
- Maintain professionalism, courtesy, and a positive attitude while communicating with customers.
- Achieve assigned service quality and performance targets.
Eligibility Criteria
- Graduate from a recognized university in any discipline.
- Minimum 6 months of relevant experience, preferably in customer service, banking, BPO, telecalling, or voice process.
- Versant Score: 4 or above.
- Valuable verbal communication and customer-handling skills.
- Basic computer knowledge and ability to work on multiple systems.
- Candidates should be customer-oriented, confident, and willing to work in a target-driven environment.
Compensation
18,000/- per month in hand, subject to applicable company policies and deductions.