We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing an exceptional customer experience. Successful candidates will work in a fast paced, quality-oriented work environment. This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency. Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.
Department Overview
Performs moderately complex operational accounting activities relating to the maintenance of a complete and accurate general ledger/customer accounts and resulting managerial reports. Duties may include: providing operational accounting support to internal business groups and/or operations departments; reviewing customer financials, preparing/reviewing transactions which may be in support of business group products, preparing entries, gathering, reviewing and preparing data for regulatory reports, preparing and reviewing account reconciliations and certifications, assisting in preparation of consolidated balance sheets, statements of income,
performing customer account maintenance duties, such as generating invoice files, client billing adjustments, processing ACH or deposits, reviewing taxes.
Responsibilities
- The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical
Essential Qualifications Skills
- Excellent research, analytical and problem-solving skills with strong attention to detail
- Strong verbal written communication, interpersonal, and collaboration skills
- Proven ability to learn and apply new information
- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Robust verbal written communication skills
- Analytic skill
- Good Math and accounts skills
- Ability to work quickly accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.
- Strong ability to apply regulatory and VISA rules to the claim decision
Desired Skills
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work overtime
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge.