Job Title: Process Trainer

Location: Kochi, Kerala

6 Days Working

Key Responsibilities

- Conduct Current Hire Training (NHT) for Customer Service and Sales processes.
- Deliver product, process, compliance, and soft skills training.
- Facilitate On-the-Job Training (OJT) and nesting support.
- Conduct refresher trainings based on performance gaps and TNI/TNA findings.
- Monitor trainee performance through assessments, mock calls, role plays, and audits.
- Collaborate with Operations, QA, and SMEs to identify training needs and improve performance.
- Develop and update training content, SOPs, presentations, and knowledge repositories.
- Track training effectiveness, throughput, certification scores, and post-training performance.




- Conduct calibration sessions and ensure process adherence.
- Prepare and share training MIS, reports, and dashboards with stakeholders.

Desired Skills

- Strong communication and presentation skills.
- Experience in Sales and Customer Service training.
- Ability to coach, mentor, and engage learners effectively.

Qualification

- Graduate in any discipline.
- 2-5 years of experience as a Process Trainer in BPO, Insurance, or Contact Center operations.
- Preference for candidates with Insurance, Sales, or Customer Service training experience.

📌 Process Trainer || Kochi
🏢 PolicyBazaar
📍 Kochi