We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience. Successful candidates will work in a fast paced, quality-oriented work environment. This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency. Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.
Responsibilities
- The nature of claims handled can be complex; therefore the ability to review information from multiple sources,
attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical
Essential Qualification Skills
- Excellent research, analytical and problem-solving skills with robust attention to detail
- Strong verbal and written communication skills
- Proven ability to learn and apply new information
- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Analytic skill
- Good math and accounts skills
- Strong ability to apply regulatory and VISA rules to the claim decision
Desired Skills
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work overtime
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge.