Preferred Skill(s): Communication Skills, customer handling, presentable
Description: This position acts as an interface between the mall management and the internal & external customers. In charge & supervision of Information Desk, Food Court, Car Parking, Security, House Keeping, Maintenance etc.
Shall devise systems and procedures to ensure customers delight.
KRAs :
- Manage Information desk operations
- Ensure proper floor management
- Ensure timely MIS and reporting
- Ensure appropriate vendor management
- Manage the inventory of consumables
- Train & brief outsourced agencies & staff
- Ensure delightful customer experience at all touch points
- Ensure Safety compliance on each floor
- Responsible for overall parking operations
- Ensure fixed asset maintenance
- Smooth operations of the events