Role & responsibilities

Role Name: - Sr Desktop Support Engineer

Client- Bhiwandi ( maharashtra )

Client Location-
CWH Mumbai Spares and Mumabi SP WH.WH-B7, Antariksh Logidrome, Village Amne, City- Bhiwandi, Pin- 421302

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- 9 AM- 6 PM

Job Descriptions: - Desktop Support Engineer

Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.



• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. • Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. • Knowledge on Remote Desktop and Remote Assistance. • Ensure security through access controls, backups and firewalls. • Upgrade systems with recent releases and models, Configuration and troubleshooting of MS-Outlook Clients. • Providing solutions for problems with network printers, network connectivity, and hardware and software problems. • Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. • Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive

If interested, please share your updated CV along with the details below to take your CV for further technical evaluations:

[email protected]

call: (phone hidden)

📌 Desktop Support Engineer 2 (Bhiwandi)
🏢 Progressive Techserve
📍 Bhiwandi