Job Description Telecaller

Position: Telecaller – Retail Showroom
Department: Sales / Customer Relationship
Location: [Location]
Reporting To: Store Manager / Customer Relationship Manager
Experience: 0–2 years
Employment Type: Full-time

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to support our retail showroom by contacting prospective and existing customers, generating store visits, following up on leads, and maintaining strong customer relationships.

Key Responsibilities

- Make outbound calls to prospective and existing customers from the company database.
- Follow up on leads generated through digital campaigns, enquiries, walk-ins, and other sources.
- Understand customer requirements and provide relevant product information.
- Invite potential customers to visit the showroom.
- Schedule and confirm customer appointments and showroom visits.
- Follow up with customers after showroom visits and enquiries.
- Maintain accurate records of calls, customer interactions, leads, and follow-ups.
- Achieve daily and monthly calling, lead-generation, and showroom-visit targets.
- Coordinate with the showroom sales team for lead conversion and customer follow-up.




- Handle customer queries professionally and escalate complaints when required.
- Ensure timely follow-up on all assigned leads.
- Maintain a positive and qualified communication style with customers.

Required Skills

- Good verbal communication and interpersonal skills.
- Customer-focused approach.
- Basic knowledge of MS Office/Excel and CRM systems.
- Good follow-up and convincing skills.
- Ability to handle multiple customer calls and maintain records.
- Target-oriented and self-motivated.
- Knowledge of Tamil and English; additional languages will be an advantage.

Qualification

- Minimum 12th pass / Graduate preferred.
- Previous experience in telecalling, customer service, retail sales, or showroom operations will be an advantage.

Key Performance Indicators (KPIs)

- Number of calls completed.
- Leads contacted and qualified.
- Showroom visits generated.
- Appointment conversion.
- Lead follow-up completion.
- Sales/lead conversion contribution.
- Customer feedback and service quality.

Ideal Candidate: A confident and energetic individual who enjoys interacting with customers and can consistently generate quality leads and showroom visits through effective communication and follow-up.

📌 Tele Sales Executive (Chennai)
🏢 The Sleep
📍 Chennai