Greetings from Motherhood Hospital!!!

Location : Bangalore.

Total Experience - 1+yrs

Qualification - Any Graduate

Please find the JD below:

Valuable Communication skills in English both oral and written.

Good Convincing skills.

Ensure all SOPs are adhered to and we provide care like no other

- Ensure effective and efficient service interaction with customers, patients, colleagues.

- Handle general enquiries and requests, explain procedures when required; make new and follow-up appointments.

- MIS : Daily rounds Report, Daily discharge report - to be updated on time and accurately.

- Offer suggestions for service quality and process improvements, cost saving based on real time operational experience.

At admission: TAT of admission and room allocation - 15 min

- Coordinate daily admissions: ensure bed allocation and room readiness.

- Check room amenities to ensure room has items as per standard.

- Supervise completion of admission formalities, ensure customer is comfortable.

- Within 30 minutes of patient admission, to personally meet, introduce themselves, share contact numbers and conduct room orientation.

- For Emergency admission directly to LDR, patient attenders to be met by In-charge, introduce and advised regarding room, contact numbers and relevant information.

During stay:

- Take daily rounds; converse with customer, check for any assistance that can be provided.

- Attend to queries from patients, quickly inform the concerned dept and track till completion.

- Reconfirm with customer that requirement has been fulfilled satisfactorily.

- Coordinates birth related activities - cake cutting, gifting, photo session.

- Coordinate Birth registration

- Coordinates allied services hearing test, lactation, physiotherapy.

- Coordinates IP patient shifting for tests -outside/in-house, assist with mobilization ,



arrangement of transport, arrangement of blood, coordination of outside test report collection.

At Discharge:

- Coordinates to ensure Discharge TAT- 1.5 hour for cash & 4 6 hours for insurance.

- On payment, ensure patient has all documents and expedite departure; room to be immediately turned around for next admission [ critical for cost management].

- Once room is ready, update system to release bed for new admission.

- Maintains documentation and reports.

- Converts patient for related services - health check, vaccination package.

- Responsible for customer feedback collection : 100% IP feedback, 95% NPS to be achieved, 40% Google reviews, monthly 1 to 3 video testimonials, 4-8 written testimonials.

- To report list of pending discharge summary due ops reasons, will coordinate till it reaches customer

- In case referral doctor consultation advised, IP CX I-C will schedule the visit and ensure charges raised.

Consultant Relationship:

- Has a good relationship with senior and junior consultants and works well with them.

Responsible for Outstanding Service Experience Delivery:

- Ensures personal grooming as per standard; maintain discipline and decorum.

- Responsible for implementation of the Service Vision ensures IP team delivers care like no other.

- Manages the Ward services, coordinating with support service departments to ensure customers are comfortable and services are as per standard.

- LUA to be conducted as per standard.

Team Management:

- Develops and maintains excellent rapport with the Nursing & Billing Team.

- Creates and maintains cordial relationship within the unit and with other departments.

if interested Kindly reply with your updated Resume with below details :

Total Exp :

CCTC:

ECTC:

Notice Period :

Regards

Irfan

[email protected]

https://www.linkedin.com/groups/14122346/

📌 Patient Care coordinator/ Counsellor - Motherhood Hospital (Bengaluru)
🏢 Rhea Healthcare
📍 Bengaluru