To manage, maintain, and support the companys software applications, IT systems, user support, and technology-related requirements. The role will be responsible for ensuring smooth functioning of software applications, troubleshooting technical issues, and supporting employees in their day-to-day IT requirements.

Key Responsibilities

1. Software & Application Management
- Manage and maintain company software applications and business systems.
- Provide technical support for software-related issues.
- Coordinate with software vendors for implementation, troubleshooting, and upgrades.
- Monitor software performance and ensure smooth operation.

- IT User Support

- Provide day-to-day technical support to employees.
- Troubleshoot hardware, software, network, email, and system-related issues.
- Install and configure operating systems, applications, and required software.
- Maintain IT assets, software licenses, and user access records.

- ERP / HRMS / Business Applications

- Support ERP, HRMS, payroll, attendance, CRM, and other business applications.
- Coordinate with HR and other departments for system-related requirements.
- Ensure employee data and system information are maintained accurately.
- Support implementation and customization of new software solutions.

- Database & Data Management

- Assist in database management and data maintenance.
- Perform regular data backup and ensure data availability.
- Maintain data security and access controls.
- Generate reports and support MIS requirements wherever required.

- Network & System Coordination

- Coordinate with the IT/network team for connectivity and infrastructure issues.
- Monitor LAN, Wi-Fi, internet, printers, and other IT infrastructure.
- Identify and resolve system-related issues promptly.





- IT Security

- Ensure proper user access and system permissions.
- Support antivirus, security updates, and system protection.
- Follow company IT security policies and procedures.
- Maintain confidentiality and security of company data.

- Vendor & Project Coordination

- Coordinate with external IT/software vendors.
- Follow up for software development, customization, maintenance, and support.
- Participate in new software implementation and IT improvement projects.

- Documentation & Reporting

- Maintain IT asset, software, license, and user-access records.
- Prepare IT-related reports and MIS.
- Maintain documentation of software configurations, issues, and resolutions.
- Ensure IT processes are properly documented.

Required Skills

- Strong knowledge of software applications and IT systems.
- Good knowledge of Windows OS, MS Office, and troubleshooting.
- Knowledge of ERP/HRMS and business applications.
- Basic knowledge of SQL/database management.
- Knowledge of networking and system administration.
- Positive analytical and problem-solving skills.
- Ability to coordinate with software vendors and service providers.
- Good communication and interpersonal skills.
- Ability to work independently and manage multiple IT requirements.

Preferred Skills

- Experience in ERP / HRMS / Payroll / Attendance software.
- Experience in a manufacturing or pharmaceutical organization will be an advantage.
- Knowledge of Zoho People, Zoho Payroll, ERP, CRM or similar applications will be preferred.
- Knowledge of software implementation and user training.

Educational Qualification

Mandatory:

- B.Sc. Computer Science / BCA / MCA

Experience:

- 3 to 5 years of relevant IT Software / Application Support experience.

📌 It Software Technical Lead (Satara)
🏢 Nysa Biomed
📍 Satara