US Voice Process Logistics | Teleperformance | Noida

Job Title

Customer Support Executive US Voice Process (Logistics)

Company

Teleperformance

Job Location

Sector 135, Noida, Uttar Pradesh

Job Type

Full-Time | Voice Process | US Process

Job Description

Teleperformance is hiring for an US Voice Process Logistics role in Noida. The position involves handling customer interactions for a US-based logistics process and providing effective solutions while maintaining excellent customer service standards.

We are looking for candidates with excellent English communication skills, a customer-focused approach, and the ability to work in a rotational shift workplace.

Key Responsibilities

- Handle inbound/outbound customer calls for the US logistics process.
- Understand customer queries and provide accurate resolutions.
- Maintain professional and effective communication with customers.
- Follow process guidelines, quality standards, and company policies.
- Document customer interactions and update relevant information in the system.
- Meet defined productivity, quality, and customer satisfaction targets.
- Coordinate with internal teams whenever required to resolve customer issues.





Eligibility Criteria

- Graduates: Freshers with excellent English communication skills can apply.
- Undergraduates: Minimum 6 months of voice process experience required.
- Strong verbal and written communication skills.
- Comfortable working in US rotational shifts.
- Candidates from Noida are preferred.

Salary

26,000 35,000 per month (in-hand)

Salary will depend on the candidate's experience, communication skills, and interview performance.

Benefits

- 5 Days Working
- 2 Rotational Week Offs
- Both-Side Cab Facility (Pick & Drop)
- Opportunity to work in an international US process
- Career growth opportunities

Hiring Process

Candidates may be required to attend a virtual interview

followed by further rounds as per the company's recruitment process.

How to Apply

Interested candidates can apply for this opportunity through the Naukri application/posting.

For recruitment-related queries:

HR Vishwajit
Contact: 92112-81874

Note: Candidates should be comfortable with rotational shifts and should possess excellent English communication skills.

📌 Customer Care Executive (Noida)
🏢 TP
📍 Noida