Roles and Responsibilities :

- Manage customer relationships to drive product adoption, retention, and growth through cross-selling and upselling opportunities.
- Develop and execute strategies for churn management, focusing on identifying at-risk customers and implementing targeted interventions to improve retention rates.
- Collaborate with internal teams to ensure seamless onboarding experiences for recent customers, ensuring a smooth transition into the platform.
- Analyze customer data to identify trends and areas for improvement in client satisfaction, providing insights to inform business decisions.

Job Requirements :

- 1-6 years of experience in SaaS companies or similar industries with a focus on client success or account management.
- Proven track record of driving successful renewals, upsells, and cross-selling initiatives.
- Strong understanding of churn management principles and ability to develop effective strategies for reducing attrition rates.
- Excellent communication skills with the ability to build strong relationships with clients at all levels.

📌 Customer success manager For Job Hai (Bengaluru)
🏢 Info Edge
📍 Bengaluru