Key Responsibilities

- Create, edit, and maintain transparent, concise, and user-focused technical documentation, including:
- Online help systems
- User guides
- Release notes
- Process documentation
- Knowledge base articles
- Workflow documentation

- Develop and publish structured online help content using MadCap Flare and related documentation tools.
- Collaborate with software engineers, product managers, QA teams, business analysts, and subject matter experts to gather and validate technical information.
- Translate complex technical concepts and workflows into easy-to-understand content for technical and non-technical users.
- Ensure documentation quality, consistency, usability, and adherence to established style guides, templates, and documentation standards.
- Manage documentation through the complete content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing, and maintenance.
- Maintain and organize documentation repositories, content structures, reusable assets, and version-controlled documentation.
- Utilize Azure DevOps to track documentation tasks, sprint deliverables, defects, and release activities.
- Understand and document end-to-end application workflows, business processes, and system interactions beyond feature-level functionality.
- Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.
- Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.
- Contribute to continuous improvement initiatives related to documentation processes, tooling,



content strategy, and user experience.
- Effectively manage priorities, timelines, and multiple concurrent assignments while consistently meeting deadlines.

Required Qualifications & Skills

- Bachelors degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.
- 2–6 years of professional technical writing experience in a software development or technology-driven environment.
- Proven experience creating clear, structured, and user-centric technical documentation.
- Hands-on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.
- Strong understanding of documentation best practices, information architecture, and content organization.
- Experience working in Agile/Scrum development environments.
- Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.
- Robust written, verbal, and interpersonal communication skills.
- Ability to work independently with minimal supervision while managing multiple priorities.
- Robust analytical and problem-solving skills with attention to detail.
- Experience documenting:
- Software applications
- APIs
- System workflows
- Business processes
- Enterprise applications

- Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.
- Experience with version control systems such as TFS/Git is an added advantage.
- Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.

📌 Technical Writer (Madcap Flair) (Pune)
🏢 Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]
📍 Pune