Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented.
Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to:
- Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios.
- Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders.
- Produce Transparent Documentation: Write clear, well-structured emails, documentation, and case notes on complex technical subjects.
This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation,
and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.
Preferred candidate profile
- Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
- 1- 3 years of IT related Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements