Roles and Responsibilities :

- Handle customer inquiries and resolve issues through various channels.
- Provide excellent chat support and respond to customer queries via chat process.
- Offer semi-voice support to customers requiring assistance.
- Resolve email-related issues and provide timely solutions.
- Collaborate with internal teams to enhance customer satisfaction.
- Maintain accurate records of customer interactions and issue resolutions.

Job Requirements :

- Experience in customer support, preferably in a similar role.
- Proficiency in handling multiple tasks simultaneously, including chat support and problem-solving.
- Familiarity with chat processes and semi-voice procedures is desirable.
- Excellent communication skills are required for effective interaction with customers.
- Ability to work effectively in a quick-paced environment with strong time management skills.
- Knowledge of email support and resolution techniques is an added advantage.

📌 Customer Support Executive (Mumbai)
🏢 Bhanix
📍 Mumbai