We are looking for a Customer Support Executive to handle customer queries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have strong communication, problem-solving, and product-support skills. Looking for immediate joiners only.
Key Responsibilities
- Handle customer queries and complaints and provide timely resolutions.
- Ensure adherence to SLAs and follow up until issues are resolved.
- Coordinate with internal teams to resolve customer issues.
- Maintain solid product knowledge and provide effective customer support.
- Manage customer interactions through CRM systems .
- Prepare RCA (Root Cause Analysis) for recurring or critical issues.
- Perform basic manual testing to validate reported issues and fixes.
- Use SQL for basic data validation and troubleshooting.
- Maintain and analyze support-related data using Excel .
- Escalate unresolved issues to the appropriate teams.
Requirements
- Bachelors degree in administration, Management, IT, or a related field.
- 1 2 years of experience in customer support/customer success.
- Excellent written and verbal communication skills.
- Knowledge of CRM systems, SQL, and Excel .
- Basic understanding of manual testing and RCA .
- Strong problem-solving and analytical skills.
- Patient, proactive, and customer-focused.
- Ability to work effectively with cross-functional teams.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Executive (Bengaluru)
🏢 toolyt
📍 Bengaluru
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