The Configuration Specialist will work with the Customer Delivery team, Project Managers, the Development team, and other internal stakeholders to understand customer business requirements and implement Cendyn solutions successfully. The Configuration Specialist will install and troubleshoot Cendyn products and integrations and will contribute to solution design and documentation. The Configuration Specialist will work closely with other members of the Customer Delivery team to prepare customer subscriptions for activation.

Job Responsibilities:

Essential Functions:

1. Install, test, and troubleshoot Cendyn products and integrations
2. Complete delivery tasks and projects for both external and internal customers.
3. Communicate with customers, vendors, and other external contacts as needed to assure customer success
4. Serve as a subject matter expert in the relevant product domains.
5. Research and solve data- and software-related problems
6. Provide escalation support for the Customer Support team, addressing issues directly or engaging additional escalation assistance when needed
7. Develop and maintain strong SQL query and process analysis skills.
8. Contribute to process and product design and documentation
9. Work with project managers to establish project timelines,



and attend meeting with external and internal customers as needed

Requirements:

Required Education and Experience:

- Bachelors Degree in Computer Science or IT
- 3+ years of relevant experience in a technical operations or product development environment.
- Understanding of relational databases, MS Windows services, XML file formats, data integration methodologies
- Experience working in rapid-paced environments.

Preferred Education and Experience

1. Experience with Agile backlog management tools, such as Target Process (preferred), Confluence, Jira or VersionOne.
2. Technical capabilities with hands-on experience in development, coding, or database work (Specifically Python, SQL and JavaScript).

Expected Competencies:

1. Proven problem-solving skills in a technical context.
2. Excellent organizational, time management and prioritization skills.
3. Attention to detail.
4. Excellent verbal communication skills.
5. Proven writing skills including the ability to write concisely and clearly for different audiences

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Configuration Specialist (India)
🏢 Cendyn
📍 India