- Handle customer inquiries and resolve issues through phone calls, emails, or chats in English language.
- Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
- Process transactions, update records, and maintain accurate documentation of all interactions with customers.
- Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-5 years of experience in BPO industry with a focus on domestic voice process (English).
- Solid communication skills in English language with ability to understand diverse accents and dialects.
- Proficiency in handling multiple languages including Hindi, Kannada, Malayalam, Tamil Voice Processing.