- Conduct regular field audits and market visits to identify gaps and improve
execution
- Drive operational excellence for the Insta Help category, ensuring rapid turnaround
times and high service reliability
- Design and implement strategies to improve on-ground efficiency, cost
optimization, and service quality.
- Collaborate with supply and fleet teams to ensure optimal partner availability and
allocation during peak demand
- Lead partner onboarding, training, and capability-building initiatives for
consistent service quality
- Track and manage service partner performance, providing coaching, feedback, and
corrective actions
- Handle and resolve critical escalations to maintain customer trust and experience
- Work closely with product, marketing, and support teams to drive category growth
and operational alignment
Required Skillset
- Experience in on-ground operations, hyperlocal logistics, or quick-service