- Handle international customer calls, resolve their queries and concerns in a timely manner.
- Identify upsell opportunities and cross-sell relevant products or services to increase revenue.
- Meet daily/weekly targets for outbound sales calls, achieving desired conversion rates.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0.6-5 years of experience in BPO sales, international sales, or similar field.
- Solid communication skills with the ability to handle high-pressure situations.
- Proficiency in English language (written & spoken) is essential.
- Experience in upselling/cross-selling techniques is desirable.