Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Order to cash role ||

**Work location: Gurugram (Only work from office)

Responsibilities

- Apply collections strategies to reduce the overall DSO while collecting all past due invoices.
- Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.
- Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
- Build and maintaining robust relationships with all internal stakeholders such as Sales Dispute Billing AR Customer Service Teams to ensure issues and queries are addressed and resolved




- Identify and reporting any potential risk as early on as possible related to specific client industry country regions or else to your Collections Supervisor
- Maintain regular detailed notes and client information in our Collections tool
- Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
- Act in compliance with the company and Team policies goals and procedures along with Sarbanes-Oxley (SOX Compliance) requirements.
- Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
- Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
- Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocaWork with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Qualifications
Minimum qualifications

- B.COM/BBA Graduate with relevant Years of Cash application Experience
- Robust communication Skills (verbal and written)
- Strong analytical skills




- Good experience in Order to Cash end to end processes
- Good understanding of SAP, Oracle & Excel
- Able to navigate through PowerBi or other automated reports and dashboards

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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