Job Title: Customer Service Executive / Senior Customer Service Executive
Department: Customer Experience / Client Operations
Employment Type: Contractors (4months contract)
Work Mode: [Insert: Work From Office ]
Shift Structure: Night Shift & Rotational Week Offs
About the Role
We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels].
If you possess a passion for problem-solving, thrive in a fast-paced environment, and boast great communication skills, this is the right place for you to grow your career.
Key Responsibilities
Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs.
Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT),
First Contact Resolution (FCR), and Average Handling Time (AHT).
Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system.
Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams.
Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs).
Candidate Profile & Eligibility Criteria
Education: Graduate in any stream (Postgraduates also welcome).
Experience:
For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome).
For Senior Executive: 1.5 to 3+ years of relevant customer support/BPO/client-handling experience.
Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and valuable listening comprehension.
Preferred candidate profile
Whatsapp :- (phone hidden)
📌 Non Voice Process Executive (Gurugram)
🏢 Trigent Software
📍 Gurugram
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