Role & responsibilities :

- Manage CRM system to ensure data accuracy, consistency, and compliance with company policies.
- Customer Lifecycle Management: Oversee client onboarding from the initial booking, welcome calls, and agreement signing all the way to final possession and handover. .
- Documentation & Compliance: Manage the execution of Allotment Letters, Builder-Buyer Agreements (BBA), Agreement to Sale (ATS) registrations, and ensure adherence to RERA and GST guidelines.
- Payments & Collections: Track payment schedules, raise demand letters, send reminders, and coordinate with the accounts team for tracking and reconciliation..
- Grievance Redressal: Handle customer queries, service requests, and escalations professionally via calls, emails, or messaging platforms.

Preferred candidate profile

- 7-10 years of experience in a similar role within the Real Estate Industry ( Residential )
- Robust understanding of CRM systems, including customization options and integration capabilities.
- Excellent communication skills with ability to work effectively with customers at all levels.
- Proven track record of improving customer satisfaction ratings through innovative solutions.

📌 CRM Manager - Real Estate ( Residential ) (Greater Noida)
🏢 Capital Infratechomes
📍 Greater Noida