As a Backlog Clearance Analyst, you will work the compensation-inquiry / dispute backlog across three streams screening & bulk-close, dependency chasing, and research & closure to burn down the inherited case stock and monthly inflow against the committed trajectory.
Responsibilities
- Screen and segment open case stock by channel, age, exposure and partner.
- Close invalid / duplicate / already-paid / out-of-policy cases in attested batches under signed disposition rules.
- Build dependency evidence packs and follow up with named client counterparts through weekly clinics.
- Research and resolve valid, no-dependency cases oldest-first as per the standard runbook.
- Refer policy-exception cases to the review board with prepared packs.
- Tag every closure to a root cause for the prevention feed.
- Maintain templated seller / partner communications and QA evidence.
- Report clearance and dependency progress separately.
Qualifications
- 2–5 years in dispute resolution / claims / compensation-inquiry or transaction operations.
- Case / dispute research, data segmentation and screening, evidence-pack preparation and runbook-driven resolution.
- Throughput and persistence, attention to detail, follow-up discipline and sound judgement on case validity.
📌 Sales and Operations Analyst (Chennai)
🏢 Prodapt Solutions
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.