- Drive functional and technical solution design across the ServiceNow domain.
- Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards.
- Provide architectural oversight across solutioning and development activities.
- Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans.
- Support Agile planning activities and guide squads with technical direction and platform expertise.
Experience Required:
- 14+ years of experience with ServiceNow implementations, especially in CSM or TSM environments.
- Proven background as an IT architect in a telecom context.
- Ability to design scalable platform solutions and evaluate impact across connected systems.
- Experience working with ServiceNow platform capabilities and enterprise integration scenarios.
Positive to Have:
- Experience with Waterfall delivery methodology.
- Experience with Agile methodology.
Education:
- Master's degree in IT, Telecom, or equivalent experience.