Role : Service Desk Technicians L2

Location : Bangalore

Walk -In Date : 2nd & 3rd Sept

Notice Period :Immeidate to 30 Days

Exp : 5+ Years

Competitive Salary & Advantages

We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure

Summary
Provide remote L2 technical support for escalated colleague, endpoint, access, software and productivity issues that cannot be resolved at L1.

Core responsibilities

- Receive escalated tickets from L1 Service Desk and perform deeper technical diagnosis.
- Resolve eligible remote EUC, M365, software, endpoint, access and configuration issues.
- Use approved remote support tooling to assist colleagues where permitted.
- Support device, application, printer, VPN, VDI and collaboration-tool troubleshooting where in scope.
- Escalate complex endpoint, DEX, M365, automation or platform issues to the relevant L3 specialist.
- Maintain high-quality ticket updates, troubleshooting notes and resolution details.
- Identify repeat issues that should become knowledge, automation or L1 shift-left candidates.
- Support L1 Analysts with guidance on recurring issues and known fixes.
- Coordinate with Tech Bar where physical device handling or onsite support is required.

Skills / experience





- Strong technical support experience across EUC and workplace technologies.
- Windows, M365, VDI, VPN, endpoint and standard application troubleshooting.
- ServiceNow ticket handling and resolver group discipline.
- Remote support tooling experience.
- Ability to analyse recurring issues and support knowledge improvement.
- Dependencies
- Remote support tooling, ServiceNow resolver access, endpoint/device access, M365 support access, approved troubleshooting runbooks, escalation paths to L3 and clear handoff rules with Tech Bar.

Qualifications:

Undergraduate degree / Postgraduate or equivalent experience

Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
At Systal we strive to be the best we can be and have a positive influence on our customers, our people, and our communities. If you are keen to join our journey and join the Systal team, send in an application by clicking the below link.

Office Location :

Systal Technology Solutions Pvt Ltd ,7th Floor, Diamond District Tower A, HAL Old Airport Road, Bengaluru, Karnataka 560008

Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. Please share your resume to [email protected]

📌 Service Desk Analyst (Bengaluru)
🏢 Systal Technology Solutions
📍 Bengaluru