- Provide IT support via calls, emails, ticketing systems, and chat tools
- Deliver onsite (desk-side) and remote technical assistance
- Troubleshoot Windows OS, Outlook, and desktop-related issues
- Manage user accounts and permissions in Active Directory
- Support networking basics including DNS and DHCP
- Handle hardware issues (printers, desktops, system assembly/disassembly)
- Coordinate effectively with users and internal IT teams
- Monitor and respond to customer satisfaction feedback.
📌 Desktop Support Engineer (Lucknow)
🏢 Progressive Techserve
📍 Lucknow
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