- Provide exceptional customer service through email and chat channels, resolving customer queries and concerns in a timely manner.
- Process customer requests, respond to emails, and update records accurately and efficiently.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Maintain high levels of product knowledge to provide informed solutions to customers.
Job Requirements :
- 1-5 years of experience in a broking industry
- Proficiency in handling non-voice processes such as email and chat support.
- Strong communication skills with the ability to write explicit and concise responses.
📌 Non Voice Customer Support Executive (Mumbai)
🏢 SBICAP Securities
📍 Mumbai
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