- Good communication skills (verbal and written)
- Robust analytical and problem-solving abilities
- Should have knowledge of using any AI tool.
- Active Directory (AD) Mandatory
- Microsoft 365 (M365) Mandatory
- Windows OS – Installation, configuration, maintenance, and troubleshooting
- macOS – Installation, configuration, maintenance, and troubleshooting
- System formatting and reinstallation
- Vendor coordination and follow-up
- Antivirus server handling and management
- WSUS (Windows Server Update Services)
- ISP coordination and troubleshooting
- Routers and switches
- LAN setup and troubleshooting
- DHCP and DNS
- VPN and RDP configuration and troubleshooting
- Hardware troubleshooting for laptops and desktops
- Software installation, configuration, and troubleshooting
- IT asset management and tracking
- Network and printer-related troubleshooting
- Data backup and basic backup management
- Employee onboarding and offboarding support
- Troubleshooting and user support through chat, calls, and ticketing systems
- Ability to use ChatGPT effectively for IT troubleshooting, issue diagnosis, and finding solutions
📌 Senior IT Support Engineer (Noida)
🏢 SynapseIndia
📍 Noida
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